1. Introduction

FixUrb ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect information you provide directly to us and information automatically through your use of the Platform.

• Account Information: When you register, we collect your name, email address, password, and account type (Customer or Provider).
• Profile Information (Providers): We collect your business name, services offered, service area, website, and proof of insurance.
• Service Request Information (Customers): We collect your address, contact phone number, details about the service required, photos you upload, and your stated urgency.
• Transaction Information: When you make or receive a payment, our payment processor, Stripe, handles your payment card information. We receive information about the transaction, such as the date, time, and amount, but we do not store your full payment card details.
• Communications: We collect information you send through the Platform's messaging feature.
• Usage Data: We automatically collect information about your interaction with our services, like your IP address, browser type, and pages visited.

3. How We Use Your Information

We use your information for the following purposes:

• To operate and maintain the Platform.
• To connect Customers with Providers for services.
• To facilitate and process payments for services.
• To communicate with you about your account, requests, and platform updates.
• To improve our services and develop new features.
• To enforce our Terms of Service and prevent fraudulent activity.

4. How We Share Your Information

Your information is shared only as necessary to provide our services or as required by law.

• Between Customers and Providers: We share information to facilitate the booking process. Customers can see a Provider's public profile. Once a Customer accepts a quote, we share the Customer's full address and contact information with the hired Provider.
• With Third-Party Service Providers: We use vendors for services like payment processing (Stripe) and cloud hosting. These vendors only have access to the information necessary to perform their functions.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or government authority.

5. Data Security and Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal information. We retain your information for as long as your account is active or as needed to provide you with services and to comply with our legal obligations.

6. Your Rights and Choices

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Withdraw your consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions.

You can manage your account information through your dashboard or by contacting us.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Privacy Officer at support@fixurb.com.