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1. Introduction

FixUrb ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2. Information We Collect

We may collect personal information from you, such as:

• Personal Identification Information: Name, email address, phone number.
• Service Request Information: Address, details of the service required.
• Provider Information: Business name, services offered, service area.
• Payment Information: While we use a third-party payment processor (Stripe), we may receive transaction details. We do not store your full credit card information.
• Usage Data: Information on how you use the Service, collected automatically.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service.
• Facilitate the connection between customers and Providers.
• Process transactions and send you related information.
• Improve, personalize, and expand our Service.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service.

4. Sharing Your Information

We do not sell your personal information. We may share information with the following parties:

• Service Providers: We will share your service request details with Providers so they can offer quotes.
• Customers: We will share Provider profile information with customers.
• Third-Party Vendors: We may share data with vendors who perform services for us, such as payment processing and data analytics.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights Under PIPEDA

As a Canadian user, you have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or incomplete information.
• Withdraw consent for the collection, use, and disclosure of your information.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at support@fixurb.com.